INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are your customer service hours?

Our customer service team is available to assist you Monday through Saturdat from 9:00 AM to 6:00 PM. For any inquiries outside these hours, please feel free to leave us a message on Whatsapp, and we will get back to you as soon as possible on the next business day.

How can I track my order?

Once your order has been placed you will receive an email confirmation, and the order will be shipped & delivered within 24 to 48 hours.  You can track your order directly connecting to our customer support executive through call or WhatsApp message.

What is your return policy?

We offer 2 - 7 days return policy on selected items as per the company's policies under certain terms & conditions. Please visit our Returns & Exchanges page for more detailed information or you can connect with our support center.

How can I contact customer support?

You can reach our customer support team through several methods:

  • Email: yes@congokart.net
  • Phone: 0 990 084 019
  • WhatsApp Chat: Available on WhatsApp during customer service hours We aim to respond to all inquiries within 24 hours.
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